Refund policy

RETURNS

 

We always aim to make our customers happy, feel free to contact us with any questions or sizing issues before you make your purchase, we're always available to help. But if there are any issues with your purchase once it arrives, please contact us directly within 48 hours of receipt. 

Issues With Purchase 
Any items that must be returned have to be postmarked within 10 days of receipt, must be unworn and with the original tag and packaging. Merchandise that shows signs of wear, resizing or repair by another jeweler will not be accepted and will be returned to the buyer at the buyer’s expense. 

Exceptions / Non-Returnable Items
Custom-made and personalized items are not eligible for returns. For hygiene reasons, we do not accept returns on earrings.

Contact us at info@AuroraLaffiteJewelry.com to discuss any issues or questions you might have. All returns are subject to fees and shipping costs. We charge a 6% restocking fee on all returns.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund meets our policy requirements. Once approved, you’ll be automatically refunded on your original payment method. Please note, it can take several days to inspect, process and post the refund.

Warranty
We fully and personally inspect the quality of all items before being shipped to make sure it is in perfect condition, but in the unlikely event there is an error in the item upon arrival, we will repair any issues at no expense to the buyer. We must be notified of such errors within 48 hours of receipt. Normal wear and tear, improper care, or damage resulting from misuse is not eligible for free repairs. Repairs will be assessed on an individual basis.

 

** Please Note ** All returns must have tracking information and need to be properly insured through the courier (FedEx, UPS, USPS) with signature requirement. Aurora Laffite Jewelry is not responsible for any lost, stolen or damaged packages.

 

If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are only responsible for pieces purchased directly from AuroraLaffiteJewelry.com